Frequently Asked Questions

Find answers to common questions about our products and services

Due to the handmade and personalized nature of our product, we do not offer returns or exchanges.

Absolutely. We work with businesses, organizations, schools, sports teams, golf clubs, restaurants, clinics, and corporate teams to create professional branded apparel and merchandise. This includes logos on polos, jackets, hats, aprons, uniforms, and more.

Not necessarily. We can source quality apparel and accessories for you, or if you already have items you'd like embroidered, we can discuss whether they’re suitable for embroidery.

Minimums vary depending on the project.

  • Corporate / team orders: Typically have minimum quantities.
  • Personalized gifts / custom pieces: Small orders and one-offs may be accepted depending on availability.

Reach out and we’ll find the best option for your project.

We accept all major credit cards, PayPal, and other secure payment methods.

Turnaround time depends on order size and current production volume. Most projects are completed within 1–3 weeks, but rush orders may be available.

We’ll always provide an estimated timeline before your order begins.